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Custom/Stock Door Limited Warranty
Wood Door Limited Warranty
Wood doors are warranted to be of sound material and workmanship and to be free of defects, which would cause the door to be unfit for the ordinary recommended use for a period of one (1) year for exterior doors from the date of original purchase subject to the conditions and restrictions listed below and five (5) years for interior doors from the date of original purchase subject to the conditions and restrictions listed below from the date of original purchase subject to the conditions and restrictions listed below. This limited warranty is extended to all end users of Clark Hall Doors in which the door is used for normal entry purposes. If a door is determined to be defective and or damaged, and after an investigation is conducted by Clark Hall Doors we reserve the right to:
- Repair the door, or
- Provide a replacement part or parts for the door, or
- Provide a replacement door, or
- Refund the purchase price.
CLARK HALL DOORS WILL NOT BE RESPONSIBLE FOR CUSTOMER APPLIED FINISHES, INSTALLATION COSTS, OR ANY OTHER WORK NECESSARY FOR THE REPLACEMENT OF ANY DOOR OR WINDOW.
Exclusions to your Limited Warranty:
A) Custom doors more than 8’ tall or 3’6" wide.
B) Custom French doors or one-panel wood doors over 7’ tall or 3’ wide, unless used with multipoint hardware in which case doors not to exceed 8’ tall are covered by this Warranty.
C) Custom doors that have warpage, which does not exceed 1/4" in the plane of the door that have warpage which does not exceed 1/4" across the plane of the sash. Warpage is any distortion in the door itself and does not refer to the relationship of the door to the jamb or frame in which it is hung. The term "warpage" shall include bow, cup and twist. In measuring the amount of warpage in a door, the following method shall be used: Bow, cup and twist shall be measured by placing a straightedge on the suspected concave face of the door at any angle (i.e. horizontally, vertically, diagonally), with the door in its installed position. The measurement of bow, cup and twist shall be made at the point of maximum distance between the bottom of the straightedge and the face of the door. If the claimed defect is warpage, Clark Hall Doors may defer repairing or replacing the door for a period of up to twelve (12) months from the date of claim or the date when the door was installed, in order to permit conditioning and equalizing to humidity and temperature conditions. The deferral period will not be counted against the limited warranty period.
D) Improper installation or failure to maintain your door.
E) Doors less than 1 3/4" thick for exterior use.
F) Doors, which have not been properly sealed on all six sides, within fourteen (14) days of delivery, including the top and bottom edges of the door or window.
G) Damage caused by not complying with Clark Hall Doors "Handling, Finishing, and Installation Instructions."
H) Damage caused by others or by any cause beyond the control of Clark Hall Doors, including but not limited to damage caused by misuse, abuse, accident, mishandling, or by fire, flood, earthquake, storm, tornado, or other acts of nature.
I) Misuse of a door including but not limited to, using a door on a part of a building without providing adequate overhang or an appropriate finishing color. Adequate overhang depends on the typical weather conditions of the site where the building is located, but typically means an overhang projecting a distance away from the door at least equal to one half the elevation difference between the bottom of the door and the base of the overhang structure.
J) Damage due to trimming the door more than a 1/2" from the top or 1 1/2" from the bottom of the slab.
K) Panel movement and shrinkage; the panels in your door are designed to "float" and will expand and contract in response to environmental conditions.
L) The appearance of any customer applied finish.
M) Due to the excessive heat build-up, any exterior door used with an unvented glass storm door.
N) Doors painted Black (or any Dark Color) with any sun exposure.
It is our goal to provide quality products to all of our customers. Our items are hand crafted by gifted artisans. Slight variations in aesthetic detail and finish may occur, such as variations in color, texture and grain pattern of the wood.
Handling, Finishing, and Installation Instructions
All unfinished custom doors must be finished/sealed on all six sides within three (3) days of delivery or the limited warranty becomes void.
1. Entrance doors shall always be stored on edge, supported vertically (not leaning). Interior doors must be stored flat, in a clean, dry environment.
2. Doors shall not be exposed to excessive heat, dryness, humidity, or direct sunlight prior to finishing.
3. Handle door with clean gloves and do not drag doors across each other or other surfaces.
4. Deliver doors to the job site after plaster is dry. If doors are stored on the job site for more than one week, all edges must be sealed.
5. All hardware locations, preparations, and methods of installation must be appropriate for the specific door.
6. All doors 7' and under must have 3 hinges. Doors over 7' must have 4 hinges.
7. Prior to finishing, remove all handling marks with 150 grit or finer sandpaper and remove all sanding dust.
8. Apply sealer, primer, or first coat of required finish immediately after fitting, cutting for hardware, weatherstripping, etc. and before the installation of hardware or hanging the door.
9. All exposed surfaces of the door must be sealed, including the top, bottom, side edges, and the hardware cutouts.
10. Use only oil-based stains, sealers, or primers on the door. If water-based paint is to be used, it must be applied over an oil-based primer. (Note of Caution: An interior grade lacquer is NOT a satisfactory product for exterior use.)
11. All exterior surfaces, including the top, bottom, and sides of the door must be finish coated with a good quality exterior grade paint or varnish. At least three (3) coats of exterior grade varnish with a UV Inhibitor must be applied.
12. In order not to induce warpage or excessive deterioration of your door, avoid using dark stains or paints on the door surfaces exposed to direct sunlight.
13. Most finishes on exterior doors deteriorate relatively quickly. To insure exterior doors receive the protection required, inspect the condition of exterior finish at least once a year and refinish as often as needed to maintain the protective stability of the finish.
Important Information About Warranty
Do NOT cut, trim or finish a door, sidelite or transom sash, before it has been fully inspected. Once the product has been cut and/or finished, it can not be returned to Clark Hall Doors for replacement unless it is defective in a way that is covered by the warranty. Please comply with all of the handling and finishing instructions completely to validate the warranty. The product must be hand sanded before finishing. There are no warranties that extend beyond the preceding. Clark Hall Doors shall not be liable for consequential, indirect, or incidental damages or for any amount in excess of the manufacturer's price for the shipment involved, whether the claim is for breach of warranty or negligence.
Important Notes About Overhangs:
The door or entryway system must be installed in a protected opening which projects out a distance from the structure no less than one-half of the elevation difference between the lowest edge of the door and base of the overhang's highest point above the entryway with adequate roof overhang to protect the door and entryway. Damage may result from exposure due to installation in an unprotected opening, such as an installation without sufficient roof overhang protection. This will cause the door and/or entry system to be exposed to an unusual amount of direct sunlight and/or precipitation, which will result in the failure of the door or entryway. This damage is specifically not covered by the manufacturer's warranty
Insulated Glass Limited Warranty
Clark Hall Doors warrants our insulated glass for a period of one (1) year from the date of manufacture of the insulated glass panel, against permanent failure of the hermetic seal, directly attributed to defective manufacturing, when such failure results in permanent obstruction of vision through the panel.
This warranty does not apply if the failure of the seal is caused by an Act of God, damage as a result of exposure to corrosive fumes or condensates, damage resulting from excessive stress from movement of the structure, glass distortion or breakage, mishandling or improper installation or by any other cause whatsoever not within our exclusive control, and shall not apply unless the failure occurs and claim is delivered to us within one (1) year after the date of manufacture of the insulated glass panel.
Under the terms of this warranty,
our obligation is to replace the defective glass. No labor, installation and/or consequential damages are included.
For a period of one (1) year after manufacturing, a replacement insulated glass panel shall be furnished, for excessive fogging problems only. The company may, at its option, refund the purchase price of defective panels in lieu of furnishing a replacement.
No other express warranty is made by Clark Hall Doors.
Wrought Iron Door Warranty
CONSUMER PRODUCT WARRANTY
by Clark Hall Iron Doors, Inc.
Clark Hall Iron Doors, Inc. warrants all Goods against manufacturing defects for
on the iron door structure and mechanics,
on the finish, and
on the glass. Clark Hall Iron Doors, Inc., at its sole discretion, will repair at a place of its choosing or replace all warranted defective goods. This warranty begins on the date of installation. All warranties are null and void if installation is found by Clark Hall Iron Doors, Inc. to be faulty in workmanship, in its sole discretion.
All products sold by Clark Hall Iron Doors, Inc. are “one of a kind” and as such contain slight “variations” in form, functionality, and finish. All product finishes may age relative to exposure. The finish is warranted against flaking or peeling from normal wear and tear. Doors may be cleaned with a mild soap and water mixture, as cleaning with harsh chemicals including ammonia based products (e.g. glass cleaner) may damage the finish. Doors installed in coastal areas must be ordered for coastal application and manufactured for such, as specified by Clark Hall Iron Doors. Coastal door hinges require oil on an annual basis.
Clark Hall Iron Doors, Inc. warrants the glass from fogging as a result of normal operation for a period of
. Scratches and other damages on glass or door finish as a result of pets or foreign objects or chemicals are not covered under this warranty.
All Iron door products exposed to below freezing climates may sweat on the interior of the door depending on the humidity level in the home. This is not considered to be a defect with the door, and will not harm the door.
Clark Hall Iron Doors, Inc. assumes no liability for any labor charges regarding the installation, removal, or reinstallation of doors. Damages caused by accident, misuse, abuse or improper installation are not covered under this warranty. This warranty does not cover damage caused by paint, acid or other chemicals. This warranty is strictly limited to the cost of repair or replacement of the product and Clark Hall Iron Doors, Inc. assumes no other liability. Locksets, hardware and other door components are covered under the conditions of the separate hardware warranties.
THE WARRANTIES STATED HEREIN ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES (EXCEPT OF TITLE), EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLARK HALL IRON DOORS, INC. NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PARTY TO ASSUME FOR IT, ANY OTHER LIABILITY.
IN NO EVENT SHALL CLARK HALL IRON DOORS, INC. BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
Effective March 1, 2012
Warranty Claims and Returns
All warranty returns must have Clark Hall Doors authorization before the product(s) are shipped back. Clark Hall Doors requires that any return be given prior authorization by your Clark Hall Doors sales representative or by the Clark Hall Doors home office before returning items for claim or credit. All returns must be accompanied by a completed Return of Merchandise Authorization issued by Clark Hall Doors.
The Clark Hall Doors Limited Warranty does not cover product that has been rendered unusable due to damage or mishandling. A significant percentage of the items returned to Clark Hall Doors for warranty claim is product that has been damaged or mishandled after shipment. Clark Hall Doors will not recognize such situations as legitimate claims covered under warranty.
Please be aware that any credit due for defective product is not processed and issued until the defective item has been returned to Clark Hall Doors. Any required replacement product is invoiced at the regular unit price as it is shipped. All items returned must be packaged in order to insure that credit due is processed efficiently, and to protect against any further unnecessary damage to the product. Proper packaging includes an adequate pallet, proper top and edge protective covering, and items preferably stood on edge. Items not given adequate packaging protection during return shipment may void the warranty.
Clark Hall Doors supports our customers with a warranty that covers defective conditions based on industry standards of acceptability. We take a fair and objective view of any warranty situation, but it is important to understand that a warranty does not cover any and all problems that may occur. We urge you to call if you have questions or need further clarification on our warranty conditions or relating to any specific situation that you may encounter.
We can require that an inspection be made by one of our employees prior to adjustment or replacement.
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Phone 704.987.0777 - Fax 704.987.0555 - 307-G W. Tremont Ave, Charlotte NC 28203