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Our Process
 

Dimensions

This is the most important detail when starting a new project. If you are unsure about your dimensions we suggest that you have your builder/installer measure for you.

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Design Concepts


Some of our most well crafted and beautiful units started out as nothing more than a rough sketch. And many of our projects have been designed based on custom and stock entry doors that we already have on our site.

So no matter what style of home you have, we can help you design an extremely unique entryway that truly is a representation of your own personal style.

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Wood Selection

Clark Hall Doors Online, LLC is committed to using wood products that have been certified as having been responsibly harvested from well managed forests that adhere to strict environmental and socioeconomic standards. None of the timber used in our doors are from endangered wood species. The standards we follow are in accordance with the Principles and Criteria of the Forest Stewardship Council (FSC). These certification efforts between environmentalists and foresters improve forestry practices, protect natural wildlife habitats, ensure sustainable natural resources, maintain healthier forests and promote longterm viability for future renewable resources. Feel free to contact us to find out more about which of our door lines are FSC certified and also what we are doing to ensure that every product we sell has the FSC stamp of approval.

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Glass Styles

We offer 9 different styles of glass for our custom doors, and many of our partner mill shops offer specific glass styles for their different designs.

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Finish Options

Many of our In-Stock entry door units can be pre-finished right at the millshop. Click on the “More Specs” link for each door and then the “Finish” tab to see what options are available to you.

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Shipping Information

Lift-Gate Option


To help you in the unloading of your door(s) we offer a lift-gate option on all of our product deliveries. The lift-gate is a mechanical platform on the rear of the delivery truck that can lower your door unit to the ground. This option prevents you from having to physically move the door from the truck to the ground. This option is selectable in our stock product collections, but if you would like to have a lift-gate for your custom door(s) please let us know when placing your order as an additional charge is applied for this option.

Tracking Your Door

We will notify you once your door has been shipped and inform you as to what freight carrier we have used. A tracking number will be included in this information. Once the door has arrived the freight company will call you to schedule a time for curb-side delivery.

You can expect your door to arrive on a motor freight carrier. Dealing with a motor freight carrier is different than using UPS or the Postal Service. When your product arrives, expect it to be heavy and bulky. Door units can weigh between 100 and 450 pounds in their crate. Do not expect a motor freight driver to help you unload. They will move your product to the end of their truck and from that point the door is yours to manage. You will need at least two people to unload and we recommend more. Often, door units are easier to manage once removed from their crate so you might want to uncrate immediately after removing your door from the truck. A lift-gate is available to you for an extra charge, please ensure that you ask about this option when ordering a custom product. All stock doors have a lift-gate option in the 'Customize Your Door' section of each product.

Delivery Time-Frame

To verify lead times on both custom and stock doors please contact our home office.


 

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All North Carolina Residents will be charged a 8.25% sales tax
Phone: 1.877.897.2818 - Fax: 704.237.3451 - 307-G W. Tremont Ave, Charlotte NC 28203