Tracking Your Door & Scheduling a Delivery: You will be notified when your door has been shipped.   We will provide you with the freight carrier and tracking number.  Once the door has arrived the freight company will call you to schedule a time for curb-side delivery.

You can expect your door to arrive on a motor freight carrier. Dealing with a motor freight carrier is different than using UPS or the Postal Service. When your product arrives, expect it to be heavy and bulky. Door units can weigh between 100 and 450 pounds in their crate. Do not expect a motor freight driver to help you unload. They will move your product to the end of their truck and from that point the door is yours to manage. Often, door units are easier to manage once removed from their crate so you might want to uncrate immediately after removing your door from the truck. A lift-gate is available to you for an extra charge, please ensure that you ask about this option when ordering.

Lift-Gate Option: To help you in the unloading of your door(s) we offer a lift-gate option on all of our product deliveries. This option is selectable in our in stock product collections, but if you would like to have a lift-gate for your custom door(s) please let us know when placing the order as an additional charge is applied for this option.

Storage Policy: Final payment is due upon completion of door construction. If we have credit card information on file, your card is charged and the doors are shipped. If payment is to be made through check, you will be notified and payment should be made within 10 days (two 5 day weeks).

• If payment is not received within two weeks, a storage fee of $20.00 per day (5 day week) or $100.00 per week will begin to be applied. Any orders which have been delayed for 1 month post door completion confirmation will be charged $420.00 per month and a maximum fee of $600 per month in excess of 3 months.  If you need Clark Hall Doors to store your door beyond the first two weeks, then payment in full is required at that time.
• No orders will be scheduled for delivery until storage fees are paid in full prior to delivery.