Custom Door Limited Warranty
Custom doors are warranted to be of sound material and workmanship and to be free of defects, which would cause the door or window to be unfit for the ordinary recommended use for a period of two (2) years for exterior doors from the date of original purchase subject to the conditions and restrictions listed below; five (5) years for interior doors from the date of original purchase subject to the conditions and restrictions listed below; and ten (10) years for windows from the date of original purchase subject to the conditions and restrictions listed below. This limited warranty is extended to all end users of Clark Hall Doors Online, LLC doors in which the door is normally used for personal, family, or household purposes.
If a door is determined to be defective and or damaged, and after an investigation is conducted by Clark Hall Door Online, LLC, we reserve the right to:
1 - Repair the door, or
2 -
Provide a replacement part or parts for the door, or
3 -
Provide a replacement door, or
4 -
Refund the purchase price.
CLARK HALL DOORS ONLINE, LLC WILL NOT BE RESPONSIBLE FOR CUSTOMER APPLIED FINISHES, INSTALLATION COSTS, OR ANY OTHER WORK NECESSARY FOR THE REPLACEMENT OF ANY DOOR OR WINDOW.
Conditions and Restrictions to your Limited Warranty:
A) Custom doors more than 8’ tall or 3’6” wide.
B) Custom French doors or one-panel wood doors over 7’ tall or 3’ wide, unless used with multipoint hardware in which case 8’ tall is acceptable.
C) Custom doors that have warp-age, which does not exceed 1/4” in the plane of the door that have warp-age which does not exceed 1/4” across the plane of the sash. Warp-age is any distortion in the door itself and does not refer to the relationship of the door to the jamb or frame in which it is hung. The term “warp-age” shall include bow, cup and twist. In measuring the amount of warp-age in a door, the following method shall be used: Bow, cup and twist shall be measured by placing a straightedge on the suspected concave face of the door at any angle (i.e. horizontally, vertically, diagonally), with the door in its installed position. The measurement of bow, cup and twist shall be made at the point of maximum distance between the bottom of the straightedge and the face of the door. If the claimed defect is warp-age, Clark Hall Doors Online, LLC may defer repairing or replacing the door for a period of up to twelve (12) months from the date of claim or the date when the door or window was installed, in order to permit conditioning and equalizing to humidity and temperature conditions. The deferral period will not be counted against the limited warranty period.
D) Improper installation or failure to maintain your door.
E) Doors less than 1 3/4” thick for exterior use.
F) Doors, which have not been properly sealed on all six sides, within fourteen (14) days of delivery, including the top and bottom edges of the door or window.
G) Damage caused by not complying with Clark Hall Doors Online, LLC “Handling, Finishing, and Installation Instructions.”
H) Damage caused by others or by any cause beyond the control of Clark Hall Doors Online, LLC, including but not limited to damage caused by misuse, abuse, accident, mishandling, or by fire, flood, earthquake, storm, tornado, or other acts of nature.
I) Misuse of a door including but not limited to, using a door on a part of a building without providing adequate overhang or an appropriate finishing color. Adequate overhang depends on the typical weather conditions of the site where the building is located, but typically means an overhang projecting a distance away from the door at least equal to one half the elevation difference between the bottom of the door and the base of the overhang structure.
J) Damage due to trimming the door more than a 1/2” from the top or 1 1/2” from the bottom of the slab.
K) Panel movement and shrinkage; the panels in your door are designed to “float” and will expand and contract in response to environmental conditions.
L) The appearance of any customer applied finish.
It is our goal to provide quality products to all of our customers. Our items are hand crafted by gifted artisans. Slight variations in aesthetic detail and finish may occur, such as variations in color, texture and grain pattern of the wood.
Handling, Finishing, and Installation Instructions
All unfinished custom doors must be finished/sealed on all six sides within three (3) days of delivery or the limited warranty becomes void.
- Entrance doors shall always be stored on edge, supported vertically (not
leaning). Interior doors must be stored flat, in a clean, dry environment.
- Doors shall not be exposed to excessive heat, dryness, humidity, or direct
sunlight prior to finishing.
- Handle door with clean gloves and do not drag doors across each other or
other surfaces.
- Deliver doors to the job site after plaster is dry. If doors are stored
on the job site for more than one week, all edges must be sealed.
- All hardware locations, preparations, and methods of installation must
be appropriate for the specific door.
- All doors 7' and under must have 3 hinges. Doors over 7' must have 4 hinges.
- Prior to finishing, remove all handling marks with 150 grit or finer sandpaper
and remove all sanding dust.
- Apply sealer, primer, or first coat of required finish immediately after
fitting, cutting for hardware, weatherstripping, etc. and before the installation
of hardware or hanging the door.
- All exposed surfaces of the door must be sealed, including the
top, bottom, side edges, and the hardware cutouts.
- Use only oil-based stains, sealers, or primers on the door. If water-based
paint is to be used, it must be applied over an oil-based primer. (Note
of Caution: An interior grade lacquer is NOT a satisfactory
product for exterior use.)
- All exterior surfaces, including the top, bottom, and sides of the door
must be finish coated with a good quality exterior grade paint or varnish.
At least three (3) coats of exterior grade varnish with a UV Inhibitor must
be applied.
- In order not to induce warpage or excessive deterioration of your door,
avoid using dark stains or paints on the door surfaces exposed to direct
sunlight.
- Most finishes on exterior doors deteriorate relatively quickly. To insure
exterior doors receive the protection required, inspect the condition of
exterior finish at least once a year and refinish as often as needed to maintain
the protective stability of the finish.
There are no warranties that extend beyond the preceding. Clark Hall Doors
Online, LLC shall not be liable for consequential, indirect, or incidental
damages or for any amount in excess of the manufacturer's price for the shipment
involved, whether the claim is for breach of warranty or negligence.
Since these doors are shipped to you unsealed and unfinished, we cannot warranty
against the natural characteristics of the wood which may occur in the various
conditions encountered from our plant to your finished opening. Because the
wood can respond in different ways to the variety of atmospheric and environmental
conditions, it is imperative that special attention is given to the door and
the necessary care and effort taken to protect the door in the unfinished state
to minimize the potential for problems.
Insulated Glass Limited Warranty
Clark Hall Doors Online, LLC warrants our insulated glass for a period of one
(1) year from the date of manufacture of the insulated glass panel, against
permanent failure of the hermetic seal, directly attributed to defective manufacturing,
when such failure results in permanent obstruction of vision through the panel.
This warranty does not apply if the failure of the seal is caused by an Act
of God, damage as a result of exposure to corrosive fumes or condensates, damage
resulting from excessive stress from movement of the structure, glass distortion
or breakage, mishandling or improper installation or by any other cause whatsoever
not within our exclusive control, and shall not apply unless the failure occurs
and claim is delivered to us within one (1) year after the date of manufacture
of the insulated glass panel.
Under the terms of this warranty, our obligation is to replace the
defective glass, F.O.B. dealer's warehouse from which the original sales was
made. No labor, installation and/or consequential damages are included.
For a period of one (1) year after manufacturing, a replacement insulated
glass panel shall be furnished, for excessive fogging problems only. The company
may, at its option, refund the purchase price of defective panels in lieu of
furnishing a replacement. No other express warranty is made by Clark
Hall Doors Online, LLC
We can require that an inspection be made by one of our employees prior to
adjustment or replacement.
Shipping Instructions for Custom Doors -
All unfinished custom doors must be finished/sealed on all six sides within three (3) days
of delivery or the limited warranty becomes void.
The Custom Door Limited Warranty does not cover exposure to the elements before
the door has been installed and finished. It is the client’s responsibility
to ensure proper storage of the door after it has been delivered.
All custom doors must be inspected before they are signed for by recipient. It is the responsibility of the recipient to inspect the door for damage before it is signed for. Although damage during shipping is rare, if it appears that the crate has been damaged we advise that you open the crate and inspect the door on the truck. We insure our doors for shipping to help cover incidental costs associated with transporting such a large product. If the door has been damaged beyond the ability to repair on site the recipient should then
1) refuse shipment
2) note any and all damage to the door with the delivery company so that the issues can be addressed by Clark Hall Doors Online, LLC.
Photographic records are the best way to help expedite any and all shipping claims.
If damage has occurred during shipping and the proper steps have been taken
to note this damage we will then proceed with the following steps:
- We will assess the level of damage
- Can the door be repaired?
- Does the door need to be replaced?
- If the door can be repaired Clark Hall Doors Online, LLC will reimburse
you for the cost of repair upon proof of damage and repair receipt(s).
- If extensive damage has occurred and the door must be replaced DO NOT ACCEPT
SHIPMENT AND LEAVE THE ITEM ON THE TRUCK.
- Contact Clark Hall Doors Online, LLC immediately.
- Once the door has been refused we will then proceed to investigate the
matter with the shipping company to resolve the issue.
- A replacement door will be put into production immediately upon return
of the door to Clark Hall Doors Online, LLC.
- If Clark Hall Doors Online, LLC determines that the returned door could
have been repaired on site, rather than needing replacement, the client
will be responsible for all shipping charges associated with the repairs.
Stock Door Limited Warranty
All unfinished stock doors must be finished/sealed on all six sides within three (3) days of delivery or the limited warranty becomes void.
All Clark Hall Doors Online, LLC doors (except Ambassador Collection*, New
Century*, and New Dimension*) are warranted for five (5) years from the date
of shipment to be of good material and workmanship, and to be free from defects
at the time of shipment that would render them unfit for the purpose for which
each door is recommended. Before leaving our plant, your door has been inspected
for any defects in materials and workmanship and is packaged to protect the
door in transit. Ambassador Collection*, New Century*, and New Dimension* have
a limited one (1) year warranty.
Should the warranted door be found to contain defects as stated above, Clark
Hall Doors Online, LLC will at its option, either (1) repair any door without
charge, or (2) replace any door without charge in the stage of fitting and/or
finishing as it was originally supplied, or (3) refund the price received for
the door. In the event of a defect reasonably discovered by inspection of a
door upon receipt of shipment from Clark Hall Doors Online, LLC, written notice
must be given within 30 days thereafter and before the door is hung or treated
in any manner. If the replacement option is used, the door will be reshipped
pre-paid to the distributor of origin. No labor or installation refinishing
expenses are covered by this warranty.
- The appearance of field finished doors is not covered by this warranty
in any event.
- Natural variations in color, texture or general surface appearance of wood
are not considered defects.
- Any deterioration caused by failure to protect and seal all exposed surfaces
and edges of the door either prior to or immediately after hanging are not
covered by this warranty.
- Any condition or problem caused by failure to follow the recommended handling,
finishing and installation instructions as outlined are not covered by this
warranty.
- We can require that an inspection be made by one of our employees prior
to adjustment or replacement.
Handling, Finishing, and Installation Instructions
- Entrance doors shall always be stored on edge, supported vertically (not
leaning). Interior doors must be stored flat, in a clean, dry environment.
- Doors shall not be exposed to excessive heat, dryness, humidity, or direct
sunlight prior to finishing.
- Handle door with clean gloves and do not drag doors across each other or
other surfaces.
- Deliver doors to the job site after plaster is dry. If doors are stored
on the job site for more than one week, all edges must be sealed.
- All hardware locations, preparations, and methods of installation must
be appropriate for the specific door.
- All doors 7' and under must have 3 hinges. Doors over 7' must have 4 hinges.
- Prior to finishing, remove all handling marks with 150 grit or finer sandpaper
and remove all sanding dust.
- Apply sealer, primer, or first coat of required finish immediately after
fitting, cutting for hardware, weatherstripping, etc. and before the installation
of hardware or hanging the door.
- All exposed surfaces of the door must be sealed, including the
top, bottom, side edges, and the hardware cutouts.
- Use only oil-based stains, sealers, or primers on the door. If water-based
paint is to be used, it must be applied over an oil-based primer. (Note
of Caution: An interior grade lacquer is NOT a satisfactory
product for exterior use.)
- All exterior surfaces, including the top, bottom, and sides of the door
must be finish coated with a good quality exterior grade paint or varnish.
At least three (3) coats of exterior grade varnish with a UV Inhibitor must
be applied.
- In order not to induce warpage or excessive deterioration of your door,
avoid using dark stains or paints on the door surfaces exposed to direct
sunlight.
- Most finishes on exterior doors deteriorate relatively quickly. To insure
exterior doors receive the protection required, inspect the condition of
exterior finish at least once a year and refinish as often as needed to maintain
the protective stability of the finish.
There are no warranties that extend beyond the preceding. Clark Hall Doors
Online, LLC shall not be liable for consequential, indirect, or incidental
damages or for any amount in excess of the manufacturer's price for the shipment
involved, whether the claim is for breach of warranty or negligence.
Since these doors are shipped to you unsealed and unfinished, we cannot warranty
against the natural characteristics of the wood which may occur in the various
conditions encountered from our plant to your finished opening. Because the
wood can respond in different ways to the variety of atmospheric and environmental
conditions, it is imperative that special attention is given to the door and
the necessary care and effort taken to protect the door in the unfinished state
to minimize the potential for problems.
Insulated Glass Limited Warranty
Clark Hall Doors Online, LLC warrants our insulated glass for a period of one
(1) years from the date of manufacture of the insulated glass panel, against
permanent failure of the hermetic seal, directly attributed to defective manufacturing,
when such failure results in permanent obstruction of vision through the panel.
This warranty does not apply if the failure of the seal is caused by an Act
of God, damage as a result of exposure to corrosive fumes or condensates, damage
resulting from excessive stress from movement of the structure, glass distortion
or breakage, mishandling or improper installation or by any other cause whatsoever
not within our exclusive control, and shall not apply unless the failure occurs
and claim is delivered to us within one (1) year after the date of manufacture
of the insulated glass panel.
Under the terms of this warranty, our obligation is to replace the
defective glass, F.O.B. dealer's warehouse from which the original sales was
made. No labor, installation and/or consequential damages are included.
For a period of one (1) year after manufacturing, a replacement insulated
glass panel shall be furnished, for excessive fogging problems only. The company
may, at its option, refund the purchase price of defective panels in lieu of
furnishing a replacement. No other express warranty is made by Clark
Hall Doors Online, LLC
We can require that an inspection be made by one of our employees prior to
adjustment or replacement.
Warranty Claims and Returns
In an effort to better serve our customers, Clark Hall Doors Online, LLC has
established a new warranty claims policy and procedures to track all warranty
claims. All warranty returns must have Clark Hall Doors Online, LLC authorization
before the product(s) are shipped back. Clark Hall Doors Online, LLC requires
that any return be given prior authorization by your Clark Hall Doors Online,
LLC sales representative or by the Clark Hall Doors Online, LLC home office
before returning items for claim or credit. All returns should be accompanied
by a completed Return of Merchandise Authorization so that the return can be
speedily identified, traced as to customer and circumstance, and processed
efficiently.
As stated by the Clark Hall Doors Online, LLC Limited Warranty, our products
are warranted to be free from defect in material and workmanship for one (1)
years for the insulated glass and one (1) year for the door. All items are
inspected for quality immediately before shipment. It is understood that many
warrantable circumstances do not develop and fully become apparent until well
after the product is installed, but some defects or flaws may be detected as
soon as the door or side lite is unpackaged. Since many minor flaws can be
repaired or corrected, all items should be inspected thoroughly for such defects
upon receipt and before machining. Please be aware that the
machining of a door or side lite constitutes acceptance of the product as it
was received by our customer. Any minor flaws or defects that may exist at
the time of machining will not be considered as defective product or claimable
once machining has been completed. So, please inspect all items thoroughly
before the machining process takes place.
The Clark Hall Doors Online, LLC Limited Warranty does not cover product that
has been rendered unusable due to damage or mishandling. A significant percentage
of the items returned to Clark Hall Doors Online, LLC for warranty claim is
product that has been damaged or mishandled after shipment. Clark Hall Doors
Online, LLC will not recognize such situations as legitimate claims covered
under warranty.
Please be aware that any credit due for defective product is not processed
and issued until the defective item has been returned to Clark Hall Doors Online,
LLC. Any required replacement product is invoiced at the regular unit price
as it is shipped. All items returned must be packaged in order to insure that
credit due is processed efficiently, and to protect against any further unnecessary
damage to the product. Proper packaging includes an adequate pallet, proper
top and edge protective covering, and items preferably stood on edge. Items
not given adequate packaging protection during return shipment may void the
warranty.
Clark Hall Doors Online, LLC supports our customers with a warranty that covers
defective conditions based on industry standards of acceptability. We take
a fair and objective view of any warranty situation, but it is important to
understand that a warranty does not cover any and all problems that may occur.
We urge you to call if you have questions or need further clarification on
our warranty conditions or relating to any specific situation that you may
encounter.
Conditions Not Covered or Allowed for Warranty Claims
In supplement to the Clark Hall Doors Online, LLC Limited Warranty, the following
material or physical situations will not be covered by the warranty.
- Warpage not exceeding one-fourth inch (1/4") in the plane of the door. All
8'0" height doors are NOT warranted against warpage.
- Bow or nonalignment in the frame or jamb in which the door is hung.
- Variations or unsatisfactory results in gloss levels, texture or appearance
resulting from the field of application of paint or other finishing material.
- Natural variations in color, texture of surface and checking of wood are
not considered defects.
- Damage resulting from any cause beyond the control of Clark Hall Doors
Online, LLC, including, but not limited to, damage caused by misuse, abuse,
accident, sprinkler systems, mishandling, fire, flood, earthquake, storm,
tornado, or any other act of nature.
- Warranty is null and void if deterioration occurs due to the failure
to protect and seal all exposed surface and edges of the door either prior
to or immediately after hanging.
- Damages caused by failure to comply with normal homeowner maintenance and
care.
- Insulated glass is only warranted against fogging.
- Due to the excessive heat build-up, any exterior door used with an unvented
glass storm door will not be warranted.
- Doors painted Black (or any Dark Color) with any sun exposure, will not
be warranted.
Important Information About Warranty
Do NOT cut, trim or finish a door, side lite or transom sash, before
it has been fully inspected. Once the product has been cut and/or finished,
it can not be returned to Clark Hall Doors Online, LLC for replacement unless
it is defective in a way that is covered by the warranty. Please comply with
all of the handling and finishing instructions completely to validate the
warranty. The product must be hand sanded before finishing.
Management of Timber Concessions
The mills used for the production of Clark Hall Doors Online, LLC doors only
utilize timber from government controlled forests. There is strict control
over the harvesting and replanting of timber used in every Clark Hall Doors
Online, LLC door. Clark Hall Doors Online, LLC can supply, upon request, government
letters of certification to confirm that programs are in effect to protect
the forest. Video tapes are also available, on request, that outline the foreign
government's management program.
Rain Forest Policy
Clark Hall Doors Online, LLC is committed to the protection of the Rain Forest.
Strict compliance is maintained with all foreign government regulations to
protect the Rain Forest. None of the timber used to produce Clark Hall Doors
Online, LLC doors is listed as endangered.
Appearance and Workability Information on Wood Doors vs. Other Materials
- The appearance of a wood door projects a natural custom look as opposed
to a plain cold appearance of other materials.
- Wood doors can be cut to size, or cut for inserts, and resealed better
than other materials.
- Wood is an excellent insulating material. Its cellular structure has millions
of trapped air cells that forms a natural barrier against heat and cold.
- Wood doors do not get as hot on the face in the summer or as cold on the
face in the winter.
- Wood doors are easy to plane, whereas other materials would be difficult
or impossible to plane.
- Tests show that most air loss occurs around and not through a door.
Other materials can rust, delaminate or get an irreparable dent in its skin.
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