For those located outside our installation area your door will be shipped safely in a crate specifically designed to protect the door, ensuring that your door will arrive in perfect condition. In the event there is damage to the crate and you suspect your door has been damaged, do not accept delivery and call us immediately at 877-897-2818. We may request photographs to assist in determining and validating a shipping claim.
It is your responsibility to promptly uncrate and inspect the door(s). If a defect is discovered, we must be notified by either email or phone within 72 hours of delivery and before the door is installed or altered in any manner. We will not be responsible for any damage reported after this time frame.
To help you in the unloading of your curbside delivered door(s), we offer a lift-gate option on most product deliveries. The lift gate is a mechanical platform on the rear of the delivery truck that can lower your door unit to the ground. This option prevents you from having to physically move the door from the truck to the ground. This service is available for most orders not exceeding 85” in width. Any order over 85” will be delivered without the lift gate. For large orders of this size, use of a forklift with extension prongs is recommended.